Best VoIP Business Phone Service: Top 10 for 2024

Every business needs a phone number for its customers to connect with its customer service team all day around. However, for businesses that receive tons of calls every day, regular phones or numbers won’t do. You need something much more reliable, offers a near-perfect uptime, and also fits your budget, just like a business VoIP phone system.

If you want to jazz up your company’s customer communication performance, get a VoIP phone number from any of the best VoIP business phone services we reviewed in our article today. The reviews are thorough and around the most crucial aspects of a VoIP service, including integrations, scalability, features, pricing, etc.

Our Top Pick for the Best VoIP Business Phone Service 2024: Vonage

Thanks to its comprehensive range of features, Vonage sits at the top of the list of the best VoIP business phone service.

The Best VoIP Business Phone Service for 2024

Here is the list of the best business VoIP phone service providers:

1. RingCentral Office: Must-have for Audio Conferencing
2. Vonage: Best VoIP Business Phone Service Overall
3. Ooma: Ideal for Creating Ring Groups
4. Mighty Call: Perfect for Call Screening
5. Nextiva: Ideal for Auto Attendant
6. DialPad: Top Pick for CRM Integration
7. Intermedia Unite: Excels in Meeting Transcription
8. 4Com: Known for On-hold Marketing 
9. BT: Perfect for Personalized Plans
10. 8×8: Excels in Intelligent Call Routing 

Compare Telephone System Quotes

The Best Business Phone Service VoIP 2024: Reviewed 

This is where we dive into the details of each of the top ten VoIP providers for small businesses. We will discuss what sets them apart from each other, their pricing, advantages, limitations, and much more.

1. RingCentral Office: Must-have for Audio Conferencing

RingCentral Office is perhaps the cheapest VoIP phone service developed to help businesses create an integrated platform where your team can come together and efficiently communicate to your customers through a reliable VoIP phone system.

It also offers several add-ons like RingCentral Rooms and RingCentral Webinar that practically turn the RingCentral app into your virtual office.

Best Features

Here is what we love about RingCentral Office:

• Toll-free Numbers: Complete your VoIP phone system with business numbers or toll-free numbers of your choice from over 100 countries.
• Audio Conferencing: RingCentral Office simplifies group communication with unlimited audio conferencing, that too in HD quality.
• Document Sharing: Why limit your VoIP phone system to voice calling or video calls alone when you can instantly share documents over it with the help of RingCentral Office!
• 24/7 Support: No matter what problem you run into, the RingCentral Office team has your back. Along with live online chat, you can also speak to them over a call to solve your issues faster.

More information about RingCentral Office:

Pricing

Here are the plans offered by RingCentral Office:

• Essentials: $19.99/user/month
• Standard: $27.99/user/month
• Premium: $34.99/user/month
• Ultimate: $49.99/user/month

Pros

• Integrated platform
• Reliable customer support
• Add-ons to make up for missing features
• Business numbers available in 100+ countries

Cons

• 3-way calling on the app is unnecessarily complex

2. Vonage: Best VoIP Business Phone Service Overall

Trusted by more than 100,000 businesses, including Dominos, Glassdoor, and DHL, Vonage business VoIP phone service is your perfect choice for a unified communication system powered by a VoIP phone number. One of the best things about Vonage is its super-friendly customer support team that is available over chat, email, and phone. 

Their VoIP phone service comes with 50+ native features for advanced call management, including call forwarding, admin portal management, and video conferencing. Available worldwide, it gives you the perfect opportunity to scale your business globally. 

Best Features 

Here is what we love about Vonage, the best VoIP phone service small business:

• Call Tagging: Tag each call with a unique label to distinguish callers and guess their reason for calling the next time they reach out to you
• Admin Portal: Manage all your conversations and get insights on the call quality all in one place — the admin portal.
• Call Groups: Break your team into separate call groups so that the calls requiring a certain area of expertise are directly forwarded to the dedicated group.
• Busy Lamp Field: Want to know which phones in your team are currently being used? Vonage’s unique busy lamp field feature will tell you. 

More information about Vonage:

Pricing

Here are the plans offered by Vonage:

• Mobile: $19.99/month (for one user)
• Premium: $29.99/month (for one user)
• Advanced: $39.99/month (for one user)

Pros

• Globally available 
• 50+ advanced features
• 99.99% uptime guarantee
• Super-friendly customer support 

Cons

• Too many updates

3. Ooma: Ideal for Creating Ring Groups

Ooma VoIP phone service for business transforms your regular business telephone line into a full-fledged communication platform enriched with new-age features and apps that let you work from anywhere you want. 

It also provides separate plans for small businesses and large enterprises. Whether you need an affordable plan or a solution for global customer communication, Ooma covers it all. 

Its features not only help you build a robust and long-term relationship with your clients but also takes off the burden of menial tasks with its advanced call management features. Moreover, it’s also one of the best 800 number providers in the industry.

Best Features

Here is what we love about Ooma:

• Ring-Groups: Ring groups connect multiple devices to one call extension. All of these connected devices will ring together or one by one so that you never miss a call.
• Music On-hold: Add custom music-on-hold for waiting, improving callers’ experience.
• Enhanced Call Blocking: Enhanced call blocking matches your incoming calls against a database of millions of recognized robocallers, allowing only genuine callers to pass through. 
• Caller Info Match: Want to know more about your customers to plan the conversation ahead? With Ooma, you can pull out information about your callers from your CRM system on social media instantly. 

More information about Ooma: 

Pricing

Ooma reveals its pricing only on request.

Pros

• Custom music-on-hold
• Enhanced call blocking 
• Simplifies call management 
• Works for both small businesses and enterprises

Cons

• Could add better filters for spam

4. Mighty Call: Perfect for Call Screening

Mighty Call is best known for its world-class security and data protection. The tool guarantees 99.99% uptime on your VoIP phone system so that your customers do not have to wait to get in touch with you.

On top of that, they secure your data with premium SSL certificates and 256-bit encryption. To enforce the same level of protection on stored user data, they only use Amazon Web Service (AWS) data centers with premium-grade security. 

Best Features 

Here is what we love about Mighty Call:

• Toll-free and Local Numbers: Get toll-free and local numbers for your business instantly to give it a more professional appeal.
• Call Screening: Screen calls from unwanted callers or direct them to your voicemail with Mighty Call’s advanced call screening option. 
• Auto Receptionist: Don’t have the time to greet every caller individually? Use Mighty Call’s auto-receptionist feature to greet your callers and lead them to the right agent.
• Caller ID: Get a caller ID on every call you receive to choose whether it’s worth your time or not. Enabling this feature will also show your business number if you have forwarded the call to a personal device extension. 

More information about Mighty Call:

Pricing

Here are the plans offered by Mighty Call:

• Small Teams: $12/user/month
• Business: $15/user/month
• Enterprise: $150/month

Pros 

• Affordable plans 
• Remote access
• Premium data security 
• Offers toll-free and local numbers

Cons

• Customer support could be better 

5. Nextiva: Ideal for Auto Attendant

Managing hundreds of calls and queries every day can be pretty cumbersome. After all, every customer call is not a one-time conversation but a stepping stone to a long relationship. That’s why Nextiva strives to make things simpler for you by organizing your communication flow.

It has multiple advanced customer management features along with a stellar VoIP phone service, allowing you to satiate all your communication needs from one app instead of juggling multiple at once. 

Best Features

Here is what we love about Nextiva:

• Unlimited Voice and Video Calling: Enjoy unlimited voice and video calling all day long. There is no cap on the number of customers allowed to contact you each day. 
• Contact Integration: Why manually transfer your contacts when you can directly integrate your Nextiva account with Gmail or Outlook and import your contacts from there!
• Auto Attendant: An AI-powered auto attendant will easily tend to your callers and direct them to the right team even while you are away. 
• Call Recording: Want everything your customer discusses on the record? Use Nextiva’s automated call recording feature.

More information about Nextiva:

Pricing

Here are the plans offered by:

• Essential: $18.95/user/month
• Professional: $22.95/user/month
• Enterprise: $32.95/user/month

Pros

• Feature-rich
• Unlimited calling 
• User-friendly interface 
• Reliable customer support 

Cons

• The mobile apps aren’t as efficient as the web version 

6. DialPad: Top Pick for CRM Integration

Looking for a platform for your global team to come together and manage calls from all around the world? Try DialPad. Available in more than 70 countries and with 74+ integrations, DialPad will help you scale your business the way you want.

The best thing about DialPad is that you don’t need any special phone system to use their VoIP service. Whatever device you are currently using, be it your phone or tab, is good enough for VoIP. Lastly, it also finds a well-deserved place on the list of the best internet phone service providers in the world.

Best Features

Here is what we love about DialPad:

• Global SMS Capacity: Along with 100% uptime for VoIP calling, DialPad also supports SMS all over the world.
• Local Numbers: Get local numbers in more than 70 countries to make your business a little more approachable to the locals.
• CRM Integration: The perfect partner for your customer communication platform is a CRM tool to import all acquired caller data.
• 24×7 Live Agent: Worried about running into a problem? Explore all you want, DialPad team is here to see you through every crisis.

More information about DialPad:

Pricing 

Here are the plans offered by DialPad:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Pros

• Scalable 
• Cheap plans 
• Available in 70+ countries 
• Live agent for all your queries

Cons

• Needs better instructions during sign-up

7. Intermedia Unite: Excels in Meeting Transcription

Intermedia Unite allows you to work securely and efficiently and manage your callers remotely. This VoIP phone service comes with more than 90 features pre-installed. Intermedia Unite’s VoIP service is best known for its superior audio quality. 

Our favorite feature of Intermedia Unite is that it not only simplifies customer communication but also creates a seamless conversation flow within your team through instant, team, or individual chat. 

Best Features 

Here is what we love about Intermedia Unite:

• Call Transfer: Not ready to take a call at the moment? Transfer them to anyone you want in just a few clicks. 
• Voicemail Transcription: Don’t have the time to hear all the voicemails? No problem! Intermedia Unite will have them all transcripted for you.
• File BackUp: Don’t worry about losing your files and documents during important updates or transfers ever again. Intermedia Unite will keep a backup for you.
• Meeting Transcription: Get a record of everything discussed in your meetings with automated meeting transcription.

More information about Intermedia Unite:

Pricing

Here are the plans offered by Intermediate Unite:

• Unite Pro: $27.99
• Unite Enterprise: $32.99

You can also reach out to their sales team directly for a custom quote.

Pros

• 90+ VoIP features 
• Straight-forward plans 
• Remote access 
• Helps with both external and internal communication 

Cons

• Can be slightly expensive for some businesses 

8. 4Com: Known for On-hold Marketing 

If you are looking for a traditional VoIP system with a dedicated device, try 4Com. It is best known for its HiHi phones with touchscreen display, native Google play access, and many other features for a unified communication solution.

Choose from their diverse range of business phones and get a supportive installation team to help you set it up. Their phones also come with their own mobile apps for remote access. 

Best Features

Here is what we love about 4Com:

• Call Recording: Get everything your customers say on the record so there is no room for doubt or dispute in the future.
• On-hold Marketing: Utilize the time your callers are on hold by creating customized messages or promotions.
• Call Reporting: See how your team is performing through 4Com’s detailed call reports.
• Geographic and Non-geographic Number: Whatever type of number you require for your business, it’ll be available in a click under one of the many 4Com plans. 

More information about 4Com:

Pricing

4Com believes in personalization, which is why it doesn’t reveal its pricing before carefully understanding a business’s needs. Get in touch with its sales team for a custom quote.

Pros

• Diverse phone options 
• On-hold marketing
• Mobile apps for each mobile
• Offers both geographic and non-geographic numbers

Cons

• Installation support team only available for UK users

9. BT: Perfect for Personalized Plans

If you are looking for a personalized plan for your business, try BT. They believe in understanding your needs better before curating a custom VoIP plan for you. Known best for their expertise in local business, BT also helps you save money by ensuring you only pay for features you want and use.

Another remarkable thing about BT, one of the best WiFi VoIP services, is its hi-tech encryption and firewalls that keep your data protected at all times against every type of online attack. Your business data remains safe and whatever is acquired from your callers remains classified. 

Best Features

Here is what we love about BT:

• Video Conferencing: Make every meeting or call a little more interesting by switching to a lag-free video call.
• Virtual Geographic Numbers: Want the freedom to make or take calls from anywhere you want? BT’s virtual phone number feature is all you will need.
• Maintenance: BT is one of the few VoIP service providers that offer free maintenance with every plan. 
• Customer Support: They have a commendable customer support wing. Some of the premium plans also come with 24×7 access to the helpdesk.

More information about BT:

Pricing 

BT reveals its pricing only on request.

Pros

• Cost-effective 
• Personalized plans 
• Maintenance inclusive 
• Offers virtual geographic numbers 

Cons

• Limited information on VoIP features 

10. 8×8: Excels in Intelligent Call Routing

8×8 aims to empower your customer service agents, allowing you to offer an unparalleled experience to all your callers. Along with offering VoIP phone service with free toll-free numbers, 8×8 also aids in other business communication areas like team chat and video calls. 

To simplify your work and bring it all together, the software allows seamless integration with multiple other apps like Microsoft Teams, Salesforce, Azure, Hubspot, etc. 

Best Features

Here is what we love about 8×8:

• Unlimited Voice Calling: Depending on the plan you choose, 8×8 offers unlimited voice calling in up to 48 countries. 
• Intelligent Call Routing: Set up custom call routing rules to direct incoming calls to the agent best suited to take them.
• Personalized Greetings: Want to improve your customer’s experience? Add personalized greetings based on caller ID and radiate a more professional appeal.
• Contract-free: 8×8 does not believe in binding you with contracts. Purchase the plan you want and use it for as long as you wish to. 

More information about 8×8:

Pricing

Here are the plans offered by the 8×8 VoIP small business phone service:

• Small business phone system: $15/user/month
• Voice, video, and chat for teams: $24/user/month
• Advanced call handling and call: $44/user/month

Pros

• Free for the first month
• No binding contract
• Intelligent call routing 
• Unlimited calls and text

Cons

• The admin view is slightly complex

Best VoIP Business Phone Service 2024: Comparison Table 

We understand that reading each and every detail of ten VoIP services can be monotonous and often inefficient as there are better ways to find the best match. Do you need a quicker way to zero in on the best VoIP for business? The following table is for you. 

The table chalks out the most crucial differences between our top ten picks, primarily across parameters like pricing, top benefits, mobile app, free trial, integrations, etc.

What Is a VoIP Business Phone Service?

A VoIP, Voice over Internet Protocol, phone number is assigned to you when you join a VoIP service. Virtual phone numbers function and appear the same as regular numbers — you dial a series of digits to make a call. 

A standout feature of VoIP business phone services is that they can be used by anyone since there is no learning curve and no technical expertise is needed.

You can use a business VoIP phone number to make calls from any internet-enabled device, including a laptop, desktop, smartphone, tablet, and, of course, a VoIP phone. Free virtual phone numbers, enabled by voice-over IP software, allow you to split your business, home, or personal cell phone lines. 

VoIP and traditional phone numbers differ primarily in how calls are placed. A conventional phone connects calls over traditional phone lines, whereas a VoIP phone number uses the internet. This is the key reason VoIP numbers can function on all your devices, unlike your traditional landline that’s tied to your desk and a telephone wire.

By using virtual business phone numbers, you can avoid the inconvenience of a problematic sign-up procedure with a premium VoIP system and the time-consuming process of adding another landline. 

All you need to make a phone call via VoIP is a reliable Internet connection and a phone that can make Internet calls. Next, you need to download the software on your preferred devices and get a VoIP number. Use the software to place a VoIP call whenever you want, irrespective of your location. 

Additionally, you can also use a VoIP phone that resembles a conventional landline phone but uses the internet. 

There are various types of VoIP phone numbers that your company can utilize. The following lists the four main categories:

• Local Phone Numbers: Local phone numbers can be purchased in any country with that country’s area code. They let clients find you more quickly and offer your company a local presence.
• International Phone Numbers: VoIP enables you to obtain international numbers in nations other than the one your company is based in. Even if you don’t have actual offices abroad, you can get an international phone number to give your company a global profile.
• Toll-free or 800 Numbers: If you need to communicate with customers frequently, you don’t want them to be charged for each call. These are phone numbers that have prefixes like 800, 877, 855, 888, etc. that callers can make free of cost; the company covers the call charges.
• Vanity Phone Numbers: Personalized and brand-centric phone numbers or vanity numbers, which can be local or toll-free, provide your company with a strong brand image. They combine text strings and prefixes with numbers.

What Are the Benefits of Using a VoIP Business Phone Service for Your Business?

VoIP phone numbers, especially non-fixed VoIP, are a better choice for businesses of all sizes since they are more affordable and scalable than conventional phone numbers.

Let’s look into some of the benefits of using a free VoIP:

Exceptional Mobility

In the past, PBX boxes and PSTN connections were used to establish phone connections and extensions. Even the most specific activities, like adding or removing a new phone number or extensions, required time-consuming maneuvers due to their severe hardware dependence. 

VoIP eliminates all of those issues. It enables excellent mobility, courtesy of its zero telephony hardware operating paradigm. Your VoIP phone number is convenient to carry along wherever you go.

Work-Life Balance

Sure, maintaining a healthy work-life balance might be challenging, but a free VoIP phone number may be able to assist you. You may work from home, your workplace, or even while traveling, thanks to VoIP calls that can be placed and received from anywhere.

This flexibility is a huge benefit for organizations that must be accessible to their clients and consumers. You can guarantee you never miss a crucial call, even when you are not at your workplace, by using tools like call forwarding and voicemail.

This way, you may enjoy your personal life without feeling like you’re sacrificing your career while still being accessible for business whenever the situation calls for it. You have more control over when you receive calls with a VoIP number.

Improved Voice Quality

A clear voice when on a business call is indispensable. When your audio starts to break, you may have problems like misunderstandings or poor communication, lengthier call resolution times, unsatisfied customers, and annoyance with your staff.

Your experience with VoIP business phone numbers will be perfect as long as you don’t have any problems maintaining a steady internet connection. Specialized tools, like noise-canceling microphones or unique headphones, will improve your voice quality even further.

They are Affordable

Unless you’ve combined them into one large account, you probably pay two bills currently: one for mobile data and one for home internet. Fortunately, business VoIP numbers utilize the internet you already pay for, making them substantially more affordable than traditional phone lines. 

Long-distance calls are free, and there are no monthly or installation fees. With a good VoIP service, you can also enjoy extra services like auto-attendant, call queue management, intelligent call forwarding, and video calling.

Greater Flexibility

All devices, including mobile phones, tablets, and desktop PCs, support VoIP phone numbers. As a result, it is far simpler to modify your VoIP phone numbers to suit your needs than if you had to develop business procedures around utilizing a regular phone.

Additionally, it’s also more straightforward to assign business VoIP phone numbers to new people or devices. This is perfect if you have a big team and need to be able to give new users and various phone numbers as team members depart, get promoted, or shift jobs. 

Avoid Paying Long-distance Fees

VoIP business numbers are not location-specific since they are virtual. This allows you to select a number with almost any area code, ensuring that calls made to or received at that number would only incur local fees. 

This implies that you only pay a minimal amount for calls both locally and halfway around the world. On the other hand, traditional phone lines limit your area code selection to the location of your phone line.

Advanced Features

Cloud-based VoIP phone service has cutting-edge features to complement its state-of-the-art technology. By downloading critical messages, reading voicemails as text, recording calls, setting up personalized business hours, and viewing voicemails as text, company owners can streamline their communications. 

Business VoIP plans include additional communication and call management services such as:

• Call routing
• Call recording
• IVR/PBX
• Call transfer
• Voicemail
• Outbound calling and more

These solutions assist your staff in better managing incoming and outgoing calls, allowing your company to serve customers more effectively. 

You will provide a better caller experience and achieve higher customer satisfaction (CSAT) levels if you properly handle and distribute calls.

Additional Phone Numbers

Usually, phone numbers are assigned based on your location. Unlike traditional phones, VoIP allows you to select an area code for your phone number that is not in the same place you live or work. Having a local number will help you earn the trust of potential customers.

Keep Your Current Number

Concerned about changing phone numbers? You can port your current numbers to your VoIP service to save having to call each of your clients individually, reprint marketing collateral, and update your website. 

Simply give your new provider your account information and a list of the phone numbers you want to transfer to VoIP service. Bear in mind that you can’t stop using your current service until it has been fully moved over to your new provider.

Who Uses a VoIP Business Phone Service?

Small-mid-sized businesses most commonly use a virtual phone number. Having an internet phone number can help small businesses and offices with various work-related problems that might otherwise be challenging to handle. 

With more than a billion people utilizing Voice over IP numbers globally, individuals and companies of all sizes are hopping on the digital bandwagon. Here are some of the reasons you should too:

Feature-rich Business Phone Services

VoIP phone service enables companies of all sizes to benefit from enterprise-class features. Some of the most striking features include:

• ACD Queues: It builds personalized ACD queues, directing incoming traffic to the proper queues.
• Conferencing: Making conference calls with VoIP is as easy as setting up any number of virtual conference rooms. Each conference call can accommodate an unlimited number of participants, too.
• Instant Messaging: Virtual phone service providers enable free cross-platform instant messaging.
• Music on Hold: Improve the client experience by creating musical interludes for their hold period.
• Call Recording: You can record and save business phone calls for later use.

Maintain Privacy

Some people feel uncomfortable using their personal phone numbers to communicate with coworkers or business associates. It’s a desirable feature that you can connect virtual phone numbers to personal phone numbers without sacrificing privacy. This solution is ideal for solo entrepreneurs who want to run a company while keeping their home phone numbers confidential.

Strong Integrations and Services

You can use virtual phone service for free; however, upgrading frequently tags along with certain benefits. Virtual receptionists, voicemail (including voicemail transcription), calendar integrations, online faxing, and team chat capabilities are some features that come standard with the service.

Additionally, it might be able to combine well-known services like Salesforce, Canvas, Microsoft 365, and Zendesk. Some subscription packages also come with teleconferencing capabilities. These add-ons and integrations can significantly help businesses communicate more effectively and run more smoothly.

Increased Scalability

Small and expanding firms require tools that can be quickly and readily customized to meet their scalability requirements. Get a tool that evolves together, allowing you to incorporate any updates and improvements immediately.

The operation of most VoIP platforms and phone numbers is similar, if not exactly like the above. You only receive and pay for the services you use, and you may easily and quickly increase your access to other services when you want to.

Max Uptime

For business phone systems, most VoIP systems provide 99 percent uptime. Your phone network or individual phone systems are extremely unlikely to lose connectivity. 

Your VoIP phone system will continue to function as long as you have a reliable internet connection, a VoIP device, and a power source. This was never the case with conventional phones — connectivity would be interrupted when hidden cables ruptured or snapped.

Local Business Presence

Even without an actual physical presence, a VoIP phone number enables your company to develop a local presence in any nation or neighborhood. This is because IP addresses, and not physical addresses, are used to connect VoIP phone lines. 

As a result, local clients will find it straightforward and trustworthy to contact you. Additionally, it enables your company to establish customer support numbers for several regions to provide individualized customer service.

How We Evaluated the Best VoIP Phone Service?

The sheer number of options might be overwhelming, whether upgrading an existing system or switching to corporate VoIP for the first time. We took into account several aspects when choosing the finest VoIP providers. Pricing, usability, functionality, and customer support are a few of them.

Although we’ve compared the features, usability, and costs of the VoIP systems in this roundup, it’s essential to keep in mind that the best option for your company may not always be the one that appears to be the most attractive on paper. Here are a few things to consider:

Features

This is where a service must shine to provide value. The provider should offer a good mix of features, such as an auto-attendant, voicemail, SMS texting, a wide range of calling platforms, and some conference calling features. 

Other value-added services that can benefit your company include call recording, virtual faxing, queueing, music-on-hold, and email messaging. 

Scalability and upgradeability are essential for VoIP companies, which can be handled by establishing a scalable switchboard. 

Security 

When using a VoIP system, you upload all your call records and contacts to the cloud. Making internet-based calls is not the safest way to communicate. 

Criminals are waiting in every nook and corner of the internet to break into your system and steal private data. 

Inquire with your provider about the security protocols they use to safeguard their VoIP system. 

Look for a multifaceted strategy that combines best practices for preventing fraud and cyberattacks with high-level security measures like encryption, which essentially hides information from unauthorized users.

Quality

Call quality is one of the most important features you should consider in any VoIP service. Accept no less than crystal-clear audio from your VoIP provider. Top VoIP services today offer HD quality audio that is at the very least as good as traditional landline calls. 

Nowadays, few users can tell the difference between VoIP and analog calls. Another crucial task is to verify the consistency of high-quality calls. Say only one of ten calls stands true to the service’s quality claims. In that case, you mustn’t consider that particular provider.

Customer Support

Issues can arise at any time. We gave companies higher ratings if they offered free 24/7 customer service. A provider willing to be accessible at all times demonstrates their dedication to their clients. 

You must choose a VoIP business phone service that can help your business communicate around the clock so problems may be fixed quickly and regardless of when they arise. Customer service should also be available via multiple channels, such as phone, email, and live chat.

Brand Reputation

The customers a VoIP service has in its kitty is one of the many things to consider when gauging their suitability for your needs. Think about the reputation of the VoIP service you’re considering, how many people have signed up for their newsletter, and which renowned businesses — local or international — use the provider to relay their marketing messages.

System Reliability

Pick a VoIP provider only if it uses a reliable network and service. VoIP service providers mostly rely on the underlying broadband stability and customer-used communication networks. 

Ask the seller about their infrastructure and data centers as well. Do they have a variety of backup plans? What tools do they have to make sure your phones remain functional? These are critical questions to ask and receive answers to.

Scalability 

Your company should be able to scale up as it expands and also down as it streamlines. Make sure it’s simple to add, remove, or reassign phone numbers and extensions. Check if you can utilize one business phone system at different locations. 

Are there agreements and contracts in your existing plan? Is it possible to change your plan during the term of your contract? By doing this, you may also learn how the provider will upgrade your phone line to expand along with your company and whether or not it has enough features to support this growth.

Hidden Expenses

Understanding the pricing structure is essential to determine whether there might be any unexpected expenses. Some VoIP service providers have two-pronged pricing for the platform. One is for the call rates, and the other is for the program rental. 

Then there are providers that only accept subscription payments. In this case, you will know the exact prices up front, preventing unpleasant call cost charges when you receive your monthly bill.

For those who make a lot of calls, getting a cheap subscription could be a mistake because you’ll end up paying hefty out-of-bundle fees. Inquire about bundle prices and per-minute phone rates with your carrier.

Conclusion: What is the Best VoIP Business Phone Service 

Not all businesses have the same needs, making it an uphill task to single out the best VoIP phone service for small businesses. That said, if there’s any VoIP service that comes close to being a one-stop solution for businesses of varying sizes and types, it’s Vonage. 

This impeccable small business VoIP phone service comes with call tagging, a busy lamp field, an intuitive admin portal, an option to segregate your team members into different call groups, and an impressive 99.99% guaranteed uptime. 

The most striking features of Vonage include a 14-day free trial, multiple device compatibility (works with both iOS and Android), and highly affordable plans.

FAQs