Mobile phone calls, text messages, and emails are all an integral part of a business’s communication strategy, especially on the customer front. Your customer should have the flexibility to reach out to you anytime they want.
But have you ever wondered how much you would be paying for phone bills if you chose traditional calling methods like landlines? Probably a lot! VoIP, on the other hand, connects to your customers over the internet, making it much more affordable for international calls.
So, today we will share a list of the best unlimited VoIP UK service providers to help you enjoy unlimited calling at unbelievable rates. We have selected the following VoIP providers based on their features, affordability, ease of use, compatibility with multiple device types, etc.
Our Top Pick for Best VoIP Unlimited Call Provider UK: Ooma
Ooma stands out among other UK VoIP providers on our list, primarily due to its comprehensive range of features.
Here are the standout features of Ooma:
The 10 Best Unlimited Call VoIP Providers UK for 2024
Here is a list of the UK’s top 10 finest unlimited VoIP service providers:
- Ooma – Best In Class Audio Quality
- Vonage – Best VoIP Unlimited UK Overall
- RingCentral Office – Known for its Integration Capacity
- Mighty Call – Perfect for Getting an Extra Phone Number
- Nextiva – Fit for Unlimited Internet Faxing
- DialPad – Good for Call Transcription
- Intermedia Unite – Ideal for Call Tagging
- 4Com – Must-have for On-hold Marketing
- BT – Excels in Automatic Call Routing
- 8×8 – Ideal for Video Meetings
The Top Unlimited VoIP UK 2024 Reviewed
Want more information before choosing the perfect unlimited VoIP calling service for your needs? Here is a detailed review of each of our top 10 tools, including their best features, pricing, advantages, and limitations.
1. Ooma: The Best For Audio Quality
Ooma is another sought-after VoIP phone service provider in the UK best known for its diversity of services. Whether you are looking for a VoIP for small business, enterprise, or residential VoIP, Ooma’s varied features will cover them all.
Since Ooma does not reveal their pricing upfront, you will have to consult their sales teams to understand the restrictions and perks of their unlimited calling plan in detail. But there is one thing we can say with absolute certainty: there are hardly any reputed VoIP services that provide international calling as cheap as Ooma. In fact, it’s one of the best 800 phone number providers worldwide.
Best Features
Here is what we love about Ooma:
- Free Toll-free Number: The first step of establishing a communication channel for your business is to get a toll-free number. And as an Ooma user, you will be entitled to a free toll-free number for every account.
- Virtual Faxing: Why limit your conversations to calls alone when Ooma’s virtual faxing service allows you to send any document you need instantly online.
- HD Audio Quality: Never miss out on a second of connectivity with Ooma’s superior HD calling feature.
- Integrated Messaging: Being an integrated communication platform, Ooma also includes instant messaging in all its communication plans.
More information about Ooma:
Best For | Top Benefits | Price | Mobile Application | Free Trial | Integrations |
Audio quality | 1. Free toll-free number
2. Virtual faxing 3. Integrated messaging |
Available on request | iOS & Android | 60-day free trial | 50+ |
Pricing
Ooma reveals its pricing only on request since it believes in extending personalized service to each of its users.
Pros
- Personalized plans
- Virtual faxing included
- Responsive sales & customer support
- Comprehensive communication solution
Cons
- Call logging is slightly complicated
2. Vonage: One Of The Best VoIP Unlimited UK
Businesses around the world trust Vonage when it comes to unified communication plans with unlimited VoIP calling and the best Wi-Fi VoIP service. Vonage guarantees 99.99% uptime, meaning your customers will be able to connect to you anytime they require your assistance.
Our standout feature of Vonage is that their unlimited calling and SMS features are available in their cheapest plan as well. Plus, they do not impose any restrictions or terms of use for using the unlimited calling plan. Moreover, Vonage is also the best VoIP home phones in the UK, courtesy of its unparalleled features.
Best Features
Here is what we love about Vonage, one of the cheapest VoIP phone service:
- Call Block: Block any inbound or outbound calls from and to a particular number, respectively, of your choice in case you want nothing to do with it as a business. You can get this feature for the whole account or simply as an extension.
- Call Announce: Vonage’s call announce feature will tell you the reason for a call (depending on the tags you have set for that caller ID) beforehand, allowing you to decide how to handle the conversation accordingly.
- AI Virtual Assistant: The AI virtual assistant offers voice-enabled customer service and guides the callers through the series of actions they need to take in case they opt for self-service.
- Conference Calling: Let everyone important to the subject of discussion hop onto the call with a quick and easy conferencing calling setup of Vonage.
More information about Vonage:
Best For | Top Benefits | Price | Mobile Application | Free Trial | Integrations |
Comprehensive range of features | 1. Call blocking
2. Call announce 3. AI virtual assistant |
Starting at $19.99/month | iOS & Android | 14-day trial | 20+ |
Pricing
Here are the plans offered by Vonage:
- Mobile: $19.99/month (for one user)
- Premium: $29.99/month (for one user)
- Advanced: $39.99/month (for one user)
Pros
- 99.99% uptime
- 3-way calling
- Restriction-free unlimited calling
- AI virtual assistant for self-service
Cons
- Might have compatibility issues with some browsers sometimes
3. RingCentral Office: Known for its Integration Capacity
RingCentral Office offers the perfect solution for both customer and team communication. Besides being a competent unlimited VoIP provider, it’s also one the best VoIP providers Australia. For team communication, they offer features like team messaging, audio conferencing, and video meetings with up to 100 participants.
And for customer communication, you can tap into their unlimited calling feature available even in their cheapest plan. The only downside to using RingCentral Office is that it limits its unlimited calling feature to the US and Canada.
Best Features
Here is what we love about RingCentral Office:
- Free Phone Numbers: It can be challenging to find the correct phone number without assistance. But not with RingCentral Office. Whatever business number you need, even if it’s toll-free, RingCentral Office will get it for you.
- Voicemail-to-Text: Tired of listening to hundreds of voicemails? Quickly convert them into texts and get the crux of the message instantly.
- 24-hour Meetings: Tired of video conferencing apps cutting your meetings short? RingCentral is one of the few software that offers non-stop, 24-hour meetings.
- Integration: Want to streamline your workflow better? RingCentral Office makes that more manageable for you by integrating with tools like Slack, Microsoft 365, GoogleWorkspace, etc.
More information about RingCentral Office:
Best For | Top Benefits | Price | Mobile Application | Free Trial | Integrations |
High integration capacity | 1. Free phone number
2. Voicemail-to-text 3. 24-hour meetings |
Starting at $19.99/user/month | iOS & Android | 15-day free trial | 200+ |
Pricing
Here are the plans offered by RingCentral Office:
- Essentials: $19.99/user/month
- Standard: $27.99/user/month
- Premium: $34.99/user/month
- Ultimate: $49.99/user/month
Pros
- Cheap plans
- Get the business number of your choice
- Unlimited calling within US & Canada
- Video meeting for up to 100 people
Cons
- Quotes and prices are not inclusive of taxes
4. Mighty Call: Perfect for Getting an Extra Phone Number
Mighty Call has incredible device flexibility and integration capacity. Unlike other VoIP service providers, Mighty Call does not force you to get a new hardware installation to access their VoIP unlimited services — whatever device you choose will become your VoIP phone.
Also, by integrating with popular business tools like Zoho, Salesforce, and HubSpot, you can streamline your workflow and minimize the number of individual tools you have to manage simultaneously. Moreover, it also has one of the best VoIP apps, making it a breeze to use it on the go and from anywhere.
Best Features
Here is what we love about Mighty Call:
- Call Flow: Minimize the hassle of call management by creating a simple call flow. Blacklist unwanted callers and safelist VIPs for call routing. You can also set business hours to redirect calls accordingly.
- Custom Greetings: Not every customer shares the same relationship or interest with your business. With Mighty Call, you can record customized greetings that play based on caller IDs or tags.
- Call Recordings: Want to keep a record of every conversation that happens between your customers and agent? Use Mighty Call’s one-click call recording feature.
- Extra Phone Number: No matter your business size, one number isn’t usually enough. That’s why Mighty Call offers extra numbers at minimal charges to all their users.
More information about Mighty Call:
Best For | Top Benefits | Price | Mobile Application | Free Trial | Integrations |
Extra phone numbers | 1. Call flow
2. Custom greeting 3. Call recording |
Starting at $12/user/month | iOS & Android | 7-day free trial | Not revealed. |
Pricing
Here are the plans offered by Mighty Call:
- Small Teams: $12/user/month
- Business: $15/user/month
- Enterprise: $150/month
Pros
- Affordable plans
- Quick call recordings
- Create a call flow
- Create customized greetings
Cons
- Since it’s internet-based, you might face slight connectivity issues once in a while
5. Nextiva: Fit for Unlimited Internet Faxing
Nextiva is the contemporary way of running a smooth and communicative business. Its high-integration capacity allows you to connect your business phone system with various other business apps to create a unified work platform.
The Nextiva feature that stands out for us is its automation features that allow you to automate repetitive tasks. With those tasks running on a loop, you get much more time off your schedule to focus on things that actually matter.
Best Features
Here is what we love about Nextiva:
- Limitless Voice Calling: Nextiva is the only one to provide unlimited voice calling with no location restriction, even in their cheapest plan.
- Unlimited Video Conferencing: Depending on the plan you choose, you can also avail of Nextiva’s unlimited video conferencing feature to any country under Nextiva’s area of operation.
- Limitless Internet Fax: Want to experience the ultimate unlimited data sharing experience? Nextiva’s unlimited internet fax is all you’ll need.
- Unlimited Participants: If you choose an enterprise plan by Nextiva, you can also invite an unlimited number of participants to all voice and video conferences.
More information about Nextiva:
Best For | Top Benefits | Price | Mobile Application | Free Trial | Integrations |
Unlimited internet faxing | 1. Unlimited voice calling
2. Unlimited call participants 3. Limitless internet faxing |
Starting at $18.95/user/month | iOS & Android | 30-day free trial | At Least 23 |
Pricing
Here are the plans offered by:
- Essential: $18.95/user/month
- Professional: $22.95/user/month
- Enterprise: $32.95/user/month
Pros
- Everything is truly unlimited
- No location restriction on voice calls
- No limit on internet faxing
- Integrates with Salesforce & HubSpot
Cons
- The status is only shown for your contacts
6. DialPad: Good for Call Transcription
DialPad prioritizes team communication as much as custom relationships. That’s why they aim to create a unified workspace that caters to both aspects of business communication. Their features are also adapted to serve global companies with a remote or hybrid workforce.
Available in more than 70 countries and with a guaranteed 100% uptime, DialPad is changing the way businesses communicate. Our favorite thing about DialPad is that they don’t put any region restrictions for cheaper plans. Their unlimited calling feature is available for all the countries they operate in and for all their users.
Best Features
Here is what we love about DialPad:
- Call & Voicemail Transcription: DialPad uses AI technology to transcribe all your voicemails and calls instantly.
- Multiple Phone Numbers: Each user on DialPad is entitled to get multiple phone numbers per account to manage and segregate their departments.
- Local Numbers: Want to reach out to local customers with local numbers? DialPad can help you get a local business number for your company in more than 70 countries.
- Unlimited Calling & Video Meetings: With DialPad, there is no limit on the number of voice calls and video meetings you are allowed to conduct. Under their unlimited services, you can also send as many SMS & MMS as needed.
More information about DialPad:
Best For | Top Benefits | Price | Mobile Application | Free Trial | Integrations |
Call transcription | 1. Call & voicemail transcription
2. Get local numbers 3. Unlimited calling |
Starting at $15/user/month | Desktop, iOS & Android | 14-day free trial | 80+ |
Pricing
Here are the plans offered by DialPad:
- Standard: $15/user/month
- Pro: $25/user/month
- Enterprise: Custom
Pros
- Unlimited calls, SMS, and video meets
- Multiple phone numbers per account
- Call & voicemail transcription
- Local phone numbers in over 70+ countries
Cons
- Their transcription AI has trouble interpreting foreign languages sometimes
7. Intermedia Unite: Ideal for Call Tagging
Intermedia Unite is best known for its diverse device compatibility. It not only works with special, pre-configured VoIP phone systems but can also connect to your laptop or mobile device. This means that whether you are looking for an in-office system or a remote solution, Intermedia Unite is a fit for both.
The best thing about Intermedia Unite is the quality of its voice calling and video conferencing. All calls placed via Intermedia Unite have superior, HD quality audio and video.
Best Features
Here is what we love about Intermedia Unite:
- Call Parking: Not ready to take the call from your current device? Park the call there and then with Intermedia Unite and continue the conversation from any other device of your choice.
- Call Transfer: Why force your customers to call several agent extensions before they finally find the one who can help them? Instead, use Intermedia Unite to seamlessly transfer calls between your team internally.
- Call Tagging: With their call tagging feature, you can label the purpose of each conversation based on the previous call. This will help you establish an effective communication strategy.
- Receptionist Mode: Don’t have a receptionist to manage calls while you are away? Intermedia Unite’s virtual receptionist mode is here to save your day. This feature can route callers to appropriate agents and help them with all their queries, and that too, without any manual assistance.
More information about Intermedia Unite:
Best For | Top Benefits | Price | Mobile Application | Free Trial | Integrations |
Call tagging | 1. Call tagging
2. Call parking 3. Call transfer |
Starting at $27.99 | iOS & Android | 30-day free trial | Not revealed |
Pricing
Here are the plans offered by Intermediate Unite:
- Unite Pro: $27.99
- Unite Enterprise: $32.99
Pros
- Call parking
- Call tagging
- Virtual receptionist mode
- Unlimited domestic calling
Cons
- All Intermedia Unite data is stored on your hard drive, which can take up a lot of space
8. 4Com: Must-have for On-hold Marketing
4Com is the go-to VoIP service for UK businesses. With more than 15k+ active users, 4Com is living up to its legacy of trust and result-driven solutions daily with its ever-evolving VoIP service.
The most striking feature of 4Com is that it’s one of the few VoIP services that will buy you out of your existing contract if needed. Along with that, they also make VoIP installations easy by providing UK-wide customer support both in person and virtually.
Best Features
Here is what we love about 4Com:
- Call Reporting: Call reporting entails keeping a database of all information extracted and associated with the calls, allowing you to zero in on opportunities or resolve issues in the future.
- Call Recording: Keep everything you discuss with your customers on the record with 4Com’s instant call recording feature.
- On-hold Marketing: When your customers are on hold, use the window to market your services and products. This will not only keep your callers engaged as they wait for their turn, but it will also increase your product exposure.
- Geographic & Non-geographic Numbers: Whether you want a traditional geographical number or a non-geographic (virtual) number not linked to any device or country, 4Com can help you get both.
More information about 4Com:
Best For | Top Benefits | Price | Mobile Application | Free Trial | Integrations |
On-hold marketing | 1. Call recording
2. Call reporting 3. On-hold marketing |
On request | HiHi3 Connect (iOS & Android) | Not Available | Not revealed |
Pricing
4Com doesn’t reveal its pricing online. Reach out to its sales team for a custom quote.
Pros
- Trusted by 15k+ businesses
- UK-wide installation assistance
- On-hold marketing opportunity
- Get both geographic and virtual numbers
Cons
- Non-transparent pricing
9. BT: Excels in Automatic Call Routing
BT is an excellent option for new-age businesses that require modern cloud solutions to stay connected, be productive, and cater to customers better than everyone else. Their software is compatible with multiple devices, which means you can make or take calls from any device of your choice, including mobile phones and laptops.
Another thing that really impresses us about BT is their sincerity concerning their user’s data security. Everything you store in BT’s servers stays protected by solid firewalls and hi-tech encryption.
Best Features
Here is what we love about BT:
- 3-way Calling: Connect to as many people as you need with BT’s easy-to-use 3-way calling feature. Get on conference calls and spend unlimited minutes.
- Automatic Call Routing: BT allows you to set custom call routing rules based on which your incoming calls will be forwarded. For example, you can route calls after your working hours straight to voicemail or a different number.
- Local Experts: Along with global businesses, BT throws special attention to local businesses with its local expertise program. Under this, your business gets assigned to a BT Local Business Expert who can guide you through the region-specific challenges for your business.
- Personalized Service: BT does not believe in offering a generalized service to all its users. They like to understand your business and its needs before chalking out a personalized plan for you.
More information about BT:
Best For | Top Benefits | Price | Mobile Application | Free Trial | Integrations |
Automatic call routing | 1. 3-way calling
2. Call routing 3. Personalised Service |
Not revealed | Desktop, iOS & Android | Not available | Not revealed |
Pricing
BT reveals its pricing only on request, so reach out to its sales team today.
Pros
- Industry-recognized service
- Advance call management
- Perfect for global as well as local business
- Full-proof data security 24×7
Cons
- Limited information on the technical features of their VoIP service.
10. 8×8: Ideal for Video Meetings
8×8 started as a multi-dimensional communication platform but has grown to be one of the pioneering VoIP service providers for businesses all across the UK. This cloud-based service doubles up as your one-stop solution for all communication needs, including chat, video, calls as well as contact center setup.
Their services are available in more than 48 countries. However, their unlimited calling feature can be restrictive based on your chosen plan. For example, the cheapest plan allows unlimited calling only within the USA and Canada, whereas the priciest plan extends the unlimited calling feature to all countries under their area of operation. Moreover, 8×8 is also one of the best non-fixed VoIP service.
Best Features
Here is what we love about 8×8:
- Secure: 8×8 adopts some of the best security protocols along with third-party verification and compliance certificates to keep your data safe. They are also recognized by the government of the UK and given the “Authority To Operate.”
- Contract-free: 8×8 does not believe in restricting you with contracts. Pay as you use the service, which you can for as long as you wish without any binding contract limiting your freedom.
- Auto Attendant: 8×8’s auto attendant feature will guide your callers to the most suitable agent based on their needs and instructions, negating the need for you to waste a single minute routing calls.
- Video Meetings: Host the largest video meetings on 8×8 and invite up to 500 people at the same time.
More information about 8×8:
Best For | Top Benefits | Price | Mobile Application | Free Trial | Integrations |
Video meeting | 1. Auto attendant
2. Security 3. Large capacity video meetings |
Starting at $15/user/month | iOS & Android | 30-day free trial | 60 |
Pricing
Here are the plans offered by 8×8:
- Small business phone system: $15/user/month
- Voice, video, and chat for teams: $24/user/month
- Advanced call handling and call: $44/user/month
Pros
- No-contract require
- Instant file sharing
- Video meetings with up to 500 participants
- The first month is free (depending on your plan)
Cons
- Their video conferencing feature is difficult to use
Best Unlimited VoIP UK: Comparison Table
We understand how monotonous and tiring it can be to scan through the details of ten almost equally adept unlimited VoIP UK, which is why we present to you the following table. It compares our top picks across parameters like USP, price, device compatibility, and the availability or non-availability of free trials and integrations.
2. Virtual faxing 3. Integrated messaging 2. Call announce 3. AI virtual assistant 2. Security 3. Large capacity video meetings 2. Voicemail-to-text 3. 24-hour meetings 2. Custom greeting 3. Call recording 2. Unlimited call participants 3. Limitless internet faxing 2. Get local numbers 3. Unlimited calling 2. Call parking 3. Call transfer 2. Call reporting 3. On-hold marketing 2. Call routing 3. Personalised Service
VoIP Provider
Best For
Top Benefits
Price
Mobile Application
Free Trial
Integrations
Ooma
Audio quality
1. Free toll-free number
Available on request
iOS & Android
60-day free trial
50+
Vonage
Best overall
1. Call blocking
Starting at $19.99/month
iOS & Android
14-day trial
20+
8×8
Video meeting
1. Auto attendant
Starting at $15/user/month
iOS & Android
30-day free trial
60
RingCentral Office
High integration capacity
1. Free phone number
Starting at $19.99/user/month
iOS & Android
15-day free trial
200+
Mighty Call
Extra phone numbers
1. Call flow
Starting at $12/user/month
iOS & Android
7-day free trial
Not revealed.
Nextiva
Unlimited internet faxing
1. Unlimited voice calling
Starting at $18.95/user/month
iOS & Android
30-day free trial
At least 23
DialPad
Call transcription
1. Call & voicemail transcription
Starting at $15/user/month
Desktop, iOS & Android
14-day free trial
80+
Intermediate Unite
Call tagging
1. Call tagging
Starting at $27.99
iOS & Android
30-day free trial
Not revealed
4Com
On-hold marketing
1. Call recording
On request
HiHi3 Connect (iOS & Android)
Not Available
Not revealed
BT
Automatic call routing
1. 3-way calling
Not revealed
Desktop, iOS & Android
Not available
Not revealed
What is Unlimited VoIP Calling?
Voice over Internet Protocol (VoIP) calls are routed through internet connections rather than physical telephone lines. So, irrespective of whether you make national or international calls, they get connected through the same mode, i.e., the internet. As a result, you get unlimited calling to any VoIP phone, mobile, or landlines within or outside the UK at no or meager cost.
Unlike traditional hardwired copper cable telephones, VoIP uses an internet connection to convert phone calls into data that is then sent to the receiver. This imparts VoIP users benefits in terms of cost, efficiency, scalability, and call quality. Moreover, VoIP also offers a range of additional features to both businesses and homeowners alike.
However, it is important to note that a high-speed internet connection is a prerequisite for good connectivity.
What Are The Benefits of Unlimited VoIP Calling?
Here’s why you must get yourself an unlimited VoIP now:
Lower Costs
Reduced costs are perhaps the most significant reason why VoIP calling is beneficial for both customers and businesses alike.
You can easily cut costs on your phone bills by over 60%. Here is how VoIP lowers the costs of phone bills:
- Lower Call Rates: On average, a landline phone costs £40 per line each month. Interestingly, the plan mainly comprises domestic or local calls. On the other hand, VoIP unlimited calling plans are available for less than £15 per line.
- Hardware and Maintenance: A major portion of businesses’ communication budget goes towards hardware installation and maintenance. As VoIP is internet-based — sometimes cloud-based — you don’t need much hardware and maintenance. So, small businesses can save on PBX (private branch exchange) Costs, copper wiring charges, and other types of recurring charges associated with physical landlines.
Crystal Clear Voice Quality
With a strong internet connection, VoIP will provide you with crisp and unwavering voice quality. Unlike traditional phone lines, the voice doesn’t get muffled or fuzzy. This is something businesses look for conducting virtual audio conferences with their teams, clients, or customers.
Additions such as noise-canceling headphones and modern VoIP phones make things more interesting. Overall, there is a noticeable difference between VoIP and traditional phone call quality.
Advanced Features
Many VoIP providers offer a range of additional features with their basic business plans at no extra cost. Premium VoIP features have the potential to simplify communication processes and related services of any business.
Advanced features include auto-attendants, call recording, call forwarding and call queues to save costs, resources, and time. For instance, if your customer support is unable to answer the call of a customer, the voicemail feature lets that particular customer record and send the message directly to your email.
Remote Work
As mentioned earlier, a UK VoIP system lets you connect on the go; all you need is a stable internet connection. Moreover, no complex technical setup is mandatory, allowing employees to stay connected 24×7 while working remotely.
Such features not only boost productivity but also cut costs on office space rentals. As per a recent analysis by Global Workplace Analytics, 6 out of 10 businesses have benefited from telecommuting and remote working.
Enhanced Security
When you work with a reliable VoIP provider, you ensure total peace of mind about the security of your communications. Such providers work round the clock to protect their client’s data and network. Also, their servers and connections regularly go through security audits.
Moreover, VoIP technology is such that it uses high secure encryptions to communicate over the internet. Hence, there are little to no chances of information leakage or breach of security. In contrast, traditional landlines do not mitigate such security risks.
Accessibility
A vital mention in this category is cloud-based VoIP or Virtual Phone Numbers, through which you remove the need to have a physical connection to communicate. You can remain accessible anywhere without sticking to a physical location. All you need is an internet-capable device to receive or make calls through a desktop app, VoIP phone, or even your VoIP provider’s mobile app.
Custom Phone Numbers
Your business can choose from a local, toll-free, or any custom vanity number by signing up with a cloud-based VoIP service provider like Vonage or Callhippo. This will allow you and your business to connect more meaningfully with local communities through a UK virtual landline.
Plus, all this is possible without having a physical landline or address in that location. However, it is essential to note that virtual phone numbers are different from VoIP phones.
How to Choose An Unlimited VoIP Provider in the UK?
Sure, pricing is one of the main, if not the main driving factors behind choosing a VoIP provider, but there is no harm in extending your budget for a high-quality and comprehensive package. To zero in on the best provider, look for the following features.
Easy to Integrate and Use
Your selected VoIP system should be easy to integrate with your existing business setup. Ensure the provider sets up the system as fast as possible without costly hardware installations. Similarly, ease of use is another vital aspect to look for. If available, app or desktop calling features should be seamless.
Reliability & VoIP Call Quality
A primary reason to install a VoIP system is effective communication. There is no point in investing in a system that lags clear voice quality, has frequent downtimes, and has an unreliable service.
So, choose a reputable and trusted VoIP provider before purchasing any plan or package. It’s also important to check the stability and speed of your internet connection not to mistake an otherwise speedy and solid VoIP connection for an unreliable one.
Flexibility and Scalability
As your business grows, so do your needs. Therefore, it is vital to choose a VoIP provider that can easily scale up, add new extensions, and offer additional features as and when required.
For instance, with the addition of a new team, the provider should be able to set up a new line or extension without much hassle or additional cost. Today, a business can have greater control over these features through a configurable online dashboard, something that your VoIP provider must provide.
Features
Every VoIP plan comes with a slew of basic features, such as call forwarding and voicemail-to-text. So, it’s essential to scour the VoIP provider you’re considering for additional features that make team communication effective and easy, such as:
- Conference Calls
- Auto-attendant
- Call queue
- Call recording
- Caller ID
- Call Block
VoIP Phones & PBX Compatibility
If your office has existing PBX and VoIP desk phones, ensure your new provider can use these instead of pushing their own hardware. If the new service is compatible with your network, you can save on new hardware installation costs. In case of non-compatibility, you can ask your provider for a brand they recommend.
Customer Support
Whether a residential VoIP user or a large company, your chosen VoIP provider’s customer service should be prompt and efficient. When it comes to client or customer satisfaction, every minute counts, so a quick response time from your provider is imperative.
Similarly, the services should be satisfactory and unconditional. Many businesses use VoIP service due to pay-per-usage features, so avoid getting into restrictive contracts.
Costs
Your VoIP service charges can fall anywhere between £5 and £20 per user per month, depending on the number of users and volume of calls (national or international). But, the key thing here is to look for additional features and the pricing of premium packages.
It’s ill-advised to blindly choose the cheapest service on the block. Instead, compare the services, quality, and reviews to select the best VoIP provider for your needs
How Much Does Unlimited VoIP Calling Cost?
Unfortunately, it is impossible to zero in on the average cost of unlimited VoIP calling, as the rate varies significantly according to the provider and type of service. However, we can break down the cost into specific elements, such as the following:
- Number of Users: VoIP packages cost per user per month. So, the greater the number of users, the more you have to pay. On average, unlimited VoIP calling packages in the UK range from £5 – £20 per user per month.
- Type of VoIP Phones: You need a VoIP-compatible phone to use this service. There are various choices in this category ranging from basic to advanced feature-rich models. While the basic model costs roughly £35, high-end models can cost up to £300.
- Volume of Calls: Further, the overall cost of VoIP services also depends on usage. While most VoIP providers offer unlimited domestic calling, you have to subscribe to an additional package to place a large volume of international calls.
- Usage: Residential VoIP services are much cheaper than business VoIP services. Similarly, for businesses, a call center solution with an advanced automated call management feature will cost more than VoIP phones.
- VoIP Headsets: It can cost between £20 for basic models to £200 for more premium headsets.
- Broadband Provider: You need a fast and stable Internet connection to use VoIP services, so reliable broadband service is a must. It ranges from £15/month to £50/month, depending on operating speeds.
Considering the above factors, let us find out how much a business with 20 employees pays for VoIP service in the UK. On average, the mid-range VoIP package costs around £10/per user/month, and the cost of installation is £100/per user, including hardware. So, the business has to pay £2000 for hardware installation and around £200/per month for VoIP calling services, which is a lot cheaper than any traditional landline service in the UK, especially in the long run since installation is a one-time expense.
How to Get Started With an Unlimited VoIP UK Service
In this section, we’ll be going over how to set up your VoIP service. We’ll be using our number 1 best VoIP provider, Ooma, for this example.
Step 1 — Purchase an Ooma VoIP Router
Visit the Ooma website by clicking the link down below. From there, you’ll want to choose a Business or Residential plan based on your needs. For the sake of this review, we’re going to choose Residential but the Business process is similar.
From the home page, head on over to the Shop tab at the top of the page and select “Home Phones”. Ooma’s “Telo” service is free to use, plus you can upgrade to “Telo Air” for Wi-Fi connectivity. The LTE package does require a subscription fee, but it’ll work even through power outages thanks to a battery backup system.
From there, you can pick the Ooma devices that suit your needs but you’ll need to buy at least one Ooma router to use the service. We recommend you take advantage of their bundled Handset deal so you have devices to test the service with. Remember, Ooma comes with a 30-day money-back guarantee!
Purchasing a handset through Ooma is a painless process, all you need to do is choose where you want your Ooma Telo sent to and enter in some basic payment details. Best of all, it’s free shipping! You can also send the devices back to Ooma if you decide you want to use their 30-day money-back guarantee.
Shipping can take several days depending on your location, but once you have the Ooma device in your hands the rest of the process takes minutes to complete.
Step 2 — Register your Ooma device
Before you can use your Ooma device, you’ll need to register it to activate the subscription plan. Ooma is free by default, but you’ll have to enter some basic details about your usage before you can get started.
To register your Ooma device, go to “Login” on the homepage and then select “My Ooma Telo”. You’ll be taken to a login page, from there you’ll have to click “Activate my new account” to get to the registration page.
The activation code is located on the bottom of your Ooma router, which is helpfully pointed out during the activation process.
After this step, you’ll be asked to enter some basic details about your location and billing if you’re going with one of Ooma’s paid plans, but it’s all pretty straightforward.
Step 3 — Figure Out Your Needs and Follow Their Guide
Finally, you’ll want to decide on everything you need to set up based on your plan and business needs. There’s hundreds of different options, which would be hard to cover in a single guide.
Once you’re done with the setup phase, all you have to do is purchase Ooma’s world plan for $10 a month that gives you access to a UK number, and you’re ready to go.
Since there’s a plethora of different options and systems, you can use Ooma’s comprehensive support section to guide your use of the software. If any part of it confuses you, don’t worry! Ooma has a 24/7 support team on hand who are always ready to help you.
UK VoIP FAQs
Do you get charged for VoIP calls?
Are long-distance calls free on VoIP?
Do VoIP calls use a lot of data?
Can VoIP call normal phones?
How much is VoIP monthly?
Is VoIP better than landline?
How do you get a phone number with VoIP?
Who uses VoIP numbers?
Conclusion: What is the Best Unlimited VoIP UK?
Sure, all the VoIP providers we mentioned above can skyrocket your business, but it’s tough to look past Ooma as the best unlimited VoIP UK. Here’s a quick reminder of the best UK VoIP services:
- Ooma – The Best For Audio Quality
- Vonage – One Of The Best VoIP Unlimited UK
- RingCentral Office – Known for its Integration Capacity
- Mighty Call – Perfect for Getting an Extra Phone Number
- Nextiva – Fit for Unlimited Internet Faxing
- DialPad – Good for Call Transcription
- Intermedia Unite – Ideal for Call Tagging
- 4Com – Must-have for On-hold Marketing
- BT – Excels in Automatic Call Routing
- 8×8 – Ideal for Video Meetings
Ooma comes with an AI assistant to take the burden off your customer support team’s shoulders. Plus, it provides other impeccable features such as call blocking, conference calling, calls announcing, etc. Not to forget, it guarantees a 99.99% uptime and unlimited VoIP calling throughout the UK at affordable prices.