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Online Communities

7 Ways to be a Better Community Manager

Though community management is still somewhat of a new field, it's an increasingly familiar term in the world of marketing…

Jay Leonard
January 28, 2013
Online Communities

10 Cheers for Community Managers Everywhere!

Community Manager Appreciation Day (#CMAD) is almost here. Monday, January 28th will be the fourth annual celebration, initiated by Jeremiah…

Jay Leonard
January 16, 2013
Online Communities

Are Intranets Electric?

The word “intranet” appears to be slowly losing territory in blogs, company names, conferences, yearly surveys and on Twitter. The…

Connor Brooke
December 13, 2012
Online Communities

8 Online Community Management Tips to Increase Customer Engagement

Yes. Online community management is a thing. It is not only a thing that is studied and implemented by organizations…

Jay Leonard
December 12, 2012
Online Communities

5 Easy Ways To Drive Community Engagement

During the course of her five years with Jive Professional Services, Carrie Gilbert has guided dozens of Jive customers through…

James Spillane
October 25, 2012
Online Communities

Fake Online Reviews on the Rise

According to research company Gartner, as much as 15% of online reviews will be fake by 2014. Just this past…

Jay Leonard
October 17, 2012
Online Communities

Social Media Manager vs. Online Community Manager: Same or Different?

One morning not too long ago, I came across a post in one of my LinkedIn groups asking, "What’s the…

Jay Leonard
October 1, 2012
Online Communities

5 Critical Decision Points in Your Customer Community Strategy

Social business is defined as the ability of an organization to use its online communities to improve its performance. These…

Connor Brooke
August 28, 2012
Online Communities

The Intranet for Employee Self-Expression: Good Idea or Bad?

Should you use your intranet to allow employee self-expression? Some companies are afraid of allowing employees to express their individuality.…

Connor Brooke
July 26, 2012
Online Communities

How to Find An Audience For Your Online Community Before it Launches [Case Study]

One of the biggest challenges you will face when you launch your online community is getting the right audience engaged.…

Jay Leonard
July 9, 2012
Online Communities

7 Online Criminals With Degrees Who Were Brought To Justice

What happens to a hacker once the law catches up with them? One would expect the worst, because geeks do…

Jay Leonard
May 14, 2012
Online Communities

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