Data is at our fingertips – so much data, that as marketers, we both love and sometimes hate, the massive amounts of data to process. With data, we can better understand our customers, apply more insightful analytics, optimize customer journeys, and create truly hyper-personalized marketing.
Marketers should also be paying attention to the numerous marketing charts available today – data in easy-to-visualize formats. So sit back, relax, and take a peak at some of the most fascinating charts to emerge in 2019.
- Most Exciting Opportunities for 2019
Customer experience remains a key focus for many marketers, based on research from Econsultancy and Adobe. Among over 12,500 B2B and B2C professionals surveyed, 20% of B2B companies said that improving customer experience is their biggest opportunity in 2019, while 21% of B2C marketers highlighted that personalized, data-driven marketing is their main opportunity.
- Top 3 Marketing Priorities
In research by Econsultancy, marketers were asked “Which three marketing-related areas do you expect to jump furthest up your organization’s priority list in 2019? Over half (55%) selected ‘better use of data for more effective audience segmentation and targeting’ as one of their three organizational priorities.
- Audience Data
According to a report from the IAB, organizations are investing more in audience data. More than two-thirds (69.2%) of survey respondents say they spent more in 2018 than they did in the year prior, and more than three-quarters (78.2%) plan on spending even more this year. More than half (57.3%) of survey respondents also said cross-channel measurement and attribution is a use case that will occupy their time, attention and resources during 2019.
- Scott Brinker’s Martech Landscape
Released annually at the spring MarTech conference, we’ve seen the marketing technology landscape chart grow year after year. In 2011 when this chart was first introduced, 150 marketing technologies existed. Today, the chart now records 7,040 (click here to see enlarged version)
- Email Marketing: Effectiveness vs. Difficulty
Email marketing is the most common channel for personalization, however according to Ascend2’s survey, while personalized messages are highly effective, they also rank as the most difficult type of email to deploy. Three in 5 (62%) email marketers chose personalization as being among their most effective types of email. Nearly half (47%) of survey respondents stated that personalization is also the most difficult type of email to execute.
- Personalizing the Customer Experience
Personalization continues to be a theme for marketers and consumers alike in 2019. So what can brands do to make consumers feel like individuals? According to research by RedPoint Global, 52% of consumers are looking for special offers specifically tailored to them and 43% of consumers want brands to know the are the same customer across touchpoints.
- Personalization – Too Creepy?
Despite personalization proving successful for the majority of marketers, most people can describe a time when they’ve been stalked across the internet by something they’ve looked at online. According to SmarterHQ’s new report, a “personalized” experience can cross a line into creepy and annoying, with nearly two-thirds (63%) of consumers surveyed saying they’ve stopped buying from a brand that employed poor personalization activities. - Omnichannel Personalization
Consumers may expect brands to know them across channels, however integrating channels is challenging. In research by Evergage, only 3% of companies stated that they have all channels integrated and a whopping 53% stated that they only have a few channels connected.
- The Case for Facebook
Five of the top nine digital channels shoppers are using to discover new brands are social media platforms, with Facebook being used more than websites by Americans for this purpose. Approximately half (49%) of the nearly 1,000 shoppers surveyed for a report from Criteo said they discover new brands through Facebook. - Who is Using social Media?
This next chart gives a fascinating breakdown on who is using social media by social platform and demographics such as age, household income, gender and more. - Barriers to Adoption and Effectiveness of Martech
Marketing Automation, Email and CRM are the most effective types of technology used for marketing purposes, according to 53% of marketing influencers with only 27% of marketing influencers finding this category difficult to utilize.
- Primary Objectives and Critical Challenges of Utilizing Marketing Data Dashboards
The ability to visualize marketing data in dashboard format provides marketers with a visually appealing and easy-to-read displays of key marketing metrics. By tracking metrics on a daily, weekly, and monthly basis, marketers can act on data to immediately improve performance.
- What are the Main Benefits of Marketing Automation
Nearly 70% of marketers reported that marketing automation has helped them improve the targeting of their messages. Another 45.9% reported that it has helped them improve customer experience, while 37.7% of marketers have reported that automation has helped them get better quality of leads. (Lianatech)
- What are Marketers’ Objectives and Challenges with Email Marketing?
Increasing engagement and improving brand awareness are primary objectives for 67% and 59% of marketing influencers. (Convince and Convert)
- The Most Effective Types of Email
In the same study by Convince and Convert, a majority of marketing professionals believe that a combination of personalized messaging and single-topic/dedicated email creates the most effective type of email used for marketing purposes. Meanwhile, only 17% consider plain-text email effective.
