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Crisis Management

Writing Wrongs: The Power of the Apology

It’s not easy to admit to being in the wrong. You’d think that, with a mere two syllables, uttering the…

James Spillane
May 3, 2017
Crisis Management

A Comms Crisis Can Strike When You Least Expect It. Are You Ready?

Preparation: /prɛpəˈreɪʃ(ə)n/ the action or process of preparing or being prepared for use or consideration. We talk about being better…

Alan Draper
September 26, 2016
Crisis Management

How Social Media Impacts Crisis Communications

A clever Media and Public Relations student from China studying at a UK university recently asked for my views on…

Jay Leonard
August 26, 2016
Crisis Management

Helping Everyone Overshare LESS At Your Company

Privacy has become a rare idea in today’s world. The many "look at me now" options available are making us…

Jay Leonard
September 27, 2015
Crisis Management

What to Do When Your Business Starts to Crumble

The feeling of riding the wave of a successful business career is often so intoxicating, many wouldn't image a time…

Jay Leonard
August 19, 2015
Crisis Management

Contingent Staffing Crisis Management Best Practices

Game of Thrones: A great example of crisis mismanagement What’s one thing HBO’s Game of Thrones has plenty of? Crisis.…

Jay Leonard
July 28, 2015
Crisis Management

Why You Need Crisis Management

During a crisis, if you’re not in front of the story, you’re behind it. In today’s virtual macrocosm, blink and…

Jay Leonard
May 29, 2015
Crisis Management

Marketing: Using Crisis Management To Your Advantage

Every organization is likely to encounter reputational issues with differing degrees of seriousness in the world of social media, but…

James Spillane
March 30, 2015
Crisis Management

Amazon Data Breach And The Public Relations Crisis That Follows

Amazon, the mammoth Internet retailer, is the victim of a hacking attack that resulted in the theft of customer user…

Jay Leonard
January 1, 2015
Crisis Management

Public Relations & Damage Control in the Aftermath of the Sony Hack

The entertainment world was completely shocked by the amount of information leaked in the recent Sony Industries hack. Sony was…

Alan Draper
December 23, 2014
Crisis Management

How To Delete A Negative Wikipedia Page

Wikipedia is a major source of information for people looking for just about anything. Despite the dispute on its reliability,…

James Spillane
December 19, 2014
Crisis Management

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