Understanding how today’s AI works might seem overwhelming, but it really boils down to two concepts you probably have heard…
BrandViews / Zendesk
BrandViews / Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 114,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.
Customer service agents need to monitor the queue, which makes it hard to go offline all at once for offsite…
BrandViews / Zendesk
There are many metrics that can help a business understand how well it’s doing in providing its customers with great…
BrandViews / Zendesk
Any retailer knows today’s consumers expect the best, and they won’t stay loyal for long if they don’t get it.…
BrandViews / Zendesk
During my time as CIO of Gap, Inc. I had the opportunity to serve as the advisory chair for the…
BrandViews / Zendesk
Thinking about what to do with your liberal arts degree? If a customer support job isn't your first choice, it…
BrandViews / Zendesk