We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful…
BrandViews / Zendesk
BrandViews / Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 114,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.
If you’ve followed Marisa’s journey with Frozen Outdoor, as well as how—and why—the company implemented omnichannel customer service, then you…
BrandViews / Zendesk
Inquisitive customers love to see live chat as an option on a website. It’s one of the fastest and most…
BrandViews / Zendesk
Offering live chat can be something of an ongoing balancing act. Various stakeholders will have different opinions as to where…
BrandViews / Zendesk
Learn the causes and solutions Cherry-picking carries a negative meaning. Instead of selecting the next available request, the top priority…
BrandViews / Zendesk
No one wants to feel like they’re reaching out to a faceless company; they’d rather feel like they’re reaching out…
BrandViews / Zendesk
Comparing the differences in customer service for business-to-consumer (B2C) and business-to-business (B2B) means understanding the scope of each method. Both…
BrandViews / Zendesk
It’s a tired cliche: the customer service rep sitting in a cubicle with a blank face and dim eyes, their…
BrandViews / Zendesk
“Customer churn” is one of those metrics that we learn to live with it, even when it invokes that (necessary)…
BrandViews / Zendesk
Customer support metrics can be tricky business. Each metric can tell a different story; your team’s CSAT might be low…
BrandViews / Zendesk