The rise of the AI bots may sound like a sci-fi horror scenario, but in reality, the growing industry of…
BrandViews / Zendesk
BrandViews / Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 114,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.
If a journey of a thousand miles begins with a single step, a customer’s journey could begin at a myriad…
BrandViews / Zendesk
Machine learning in customer service is used to provide a higher level of convenience for customers and efficiency for support…
BrandViews / Zendesk
Keeping an eye on your day-to-day customer service operations means measuring the right metrics—that is, knowing which ones are setting…
BrandViews / Zendesk
Business growth is a sign of success. But for customer service teams, it’s a good thing that comes with complications.…
BrandViews / Zendesk
A whole lot of data comes out of support interactions, enough so that astute support leaders can pull insights, discover…
BrandViews / Zendesk
What your agents experience and how they keep track of customer needs is the crucial difference between a business that…
BrandViews / Zendesk
CIOs and other IT leaders have their work cut out for them—it’s not easy to strike a balance between maximizing…
BrandViews / Zendesk
Customers want personalized support, but they also want quick support. These are two needs that don’t always go hand-in-hand. When…
BrandViews / Zendesk
Feedback in business is crucial to growing and improving. It’s beneficial for any business to take a closer look at…
BrandViews / Zendesk