In August 1994, the very first e-commerce transaction took place when a man sold a Sting CD to a friend…
BrandViews / Zendesk
BrandViews / Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 114,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.
Over the past 30 years, the term customer relationship management (CRM) has evolved with the times—what was once seen as…
BrandViews / Zendesk
With so many new customer communication channels opening for business, the classic contact center can seem kind of old school.…
BrandViews / Zendesk
Legendary engineer and management consultant W. Edwards Deming once said, “A bad system will beat a good person every time.”…
BrandViews / Zendesk
If you’ve seen The Office, you might recall the episode where Dwight and Jim find out their customers have been…
BrandViews / Zendesk
In the past 3 years, the AI space has become so noisy that even seasoned executives struggle to cut through…
BrandViews / Zendesk
Messaging has changed the way we communicate. Relationships big and small — from the personal to the political to the…
BrandViews / Zendesk
In our Zendesk Customer Experience Trends Report 2020, we shared our findings on the power of service in cultivating customer…
BrandViews / Zendesk
Identifying the attributes that constitute a qualified lead can be a complicated process, especially if your product caters to a…
BrandViews / Zendesk
One in four sales managers report being unhappy with their forecast accuracy, according to CSO Insights. However, it’s not always…
BrandViews / Zendesk