Everyone in the business world has had an experience where it didn’t feel like they mattered to a vendor or…
BrandViews / TeamSupport
BrandViews / TeamSupport
TeamSupport is the customer support solution designed for business to business (B2B) enterprises. Our collaborative, customer-focused help desk software helps you increase customer satisfaction, reduce support costs, and better understand your customers. Native integration with CRM and developer software (among others) lets you consolidate customer and product information in one easy to use application complete with advanced reporting and metrics.
All companies strive towards having a strong corporate culture. People make a business what it is, so keeping them happy,…
BrandViews / TeamSupport
The concept of “customer churn”, or customers leaving a business, is something that keeps executives around the world awake at…
BrandViews / TeamSupport
The new year is here and with it comes our annual list of key customer service trends! Our 2019 trends…
BrandViews / TeamSupport
As we look forward into the next decade, let's first reflect back to the previous one and the impact it…
BrandViews / TeamSupport
You get a support call escalated to you one minute, your boss tells you to call a different customer the…
BrandViews / TeamSupport
You’ve given them countless product demos. Made executive trips to their headquarters. Answered their questions on Saturday mornings. Invited their…
BrandViews / TeamSupport
With more companies creating and expanding their customer success teams than ever before, it’s critical that leadership focuses on the…
BrandViews / TeamSupport
Great companies have always cared about their customers. When a customer pays for a service or offering, it’s up to…
BrandViews / TeamSupport
The difference between B2B (business-to-business) and B2C (business-to-consumer) customers is huge. For most B2C companies, customers are easy to come…
BrandViews / TeamSupport