Never-ending to-do lists, department priorities, and bosses who require you to switch focus to action on their “big new idea”…
Customer Experience
Latest Articles By Katie Kelly
Like any popular business term, “customer centricity” is often abused by businesses that shoehorn it into their core values. Unsurprisingly,…
Katie Kelly
September 17, 2020
Customer Experience
Your new boss read that customer experience (CX) improvements can deliver billions in additional revenue. So HR hot-footed it onto…
Katie Kelly
August 6, 2020
Customer Experience