Katharine Crane, Author at Business2Community

Katharine Crane

Contributor
2 Articles

Latest Articles By Katharine Crane

3 Ways to Make AI Practical and Accessible in CX

In the past 3 years, the AI space has become so noisy that even seasoned executives struggle to cut through…

Katharine Crane
February 20, 2020
BrandViews / Zendesk

Diving Deep Into CX Trends: a Q&A With Ray Wang

In our Zendesk Customer Experience Trends Report 2020, we shared our findings on the power of service in cultivating customer…

Katharine Crane
February 19, 2020
BrandViews / Zendesk

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