Jeff Epstein, Author at Business2Community

Jeff Epstein

Contributor
8 Articles

Jeff is Comm100’s VP Product Marketing and Communications. He’s a B2B marketer with 20+ years’ experience creating compelling messaging and content for sales enablement and demand generation. Having held roles in sales, product marketing, business development and partner marketing with companies including IBM, General Motors, Sophos, QuickMobile, Allocadia, and Comm100, Jeff knows how to connect solutions to buyers. He holds a BA from the University of Waterloo and an MBA from Thunderbird, the American Graduate School of International Management. He speaks English and French fluently, Spanish conversationally, and is trying hard at Mandarin and Hungarian.

 

When not at work you can find Jeff grooming his three kids for world domination, playing an active leadership role in his local community, and squeezing in quality time with his wife. Jeff enjoys skiing, kayaking, Ernest Hemingway, craft beer, hockey, euchre, and spicy chicken wings.

Latest Articles By Jeff Epstein

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great…

Jeff Epstein
November 29, 2020
Customer Experience

Why Humans Need Chatbots – and Chatbots Need Humans

Chatbots have come a long way in the past few years. The improvements in technology have enabled developers to expand…

Jeff Epstein
June 29, 2020
Customer Experience

Why Your Live Chat Solution Needs Audio and Video

There is an abundance of stats on the internet revealing the popularity of live chat for customer service. It’s accessibility…

Jeff Epstein
June 11, 2020
Customer Experience

Omnichannel vs Multichannel Customer Service – How They Differ and Why it Matters

The days are over when customer service teams could provide only one way to contact them. Today’s consumers want options.…

Jeff Epstein
June 3, 2020
Customer Experience

Top 5 KPIs Every Live Chat Manager Needs to Track

Key performance indicators (KPIs) are measurements that show how effectively a company is achieving its goals. KPIs can be used…

Jeff Epstein
June 3, 2020
Customer Experience

What Does ‘Omnichannel Customer Engagement’ Mean?

There aren’t many concepts that in the space of ten years have transformed from an unknown theory to an essential…

Jeff Epstein
April 9, 2020
Customer Experience

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. It…

Jeff Epstein
March 12, 2020
Customer Experience

4 Things to Consider When Mapping Your Digital Customer Journey

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always…

Jeff Epstein
March 11, 2020
Customer Experience

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