Live chat has become the preferred method of communication for many customers wanting to contact brands with questions or needing…
Customer Experience
Latest Articles By Jason Smith
Millions of Americans no longer answer phone calls from unknown numbers for fear of illegal robocalls. Unsurprisingly, a recent study…
Jason Smith
January 17, 2022
Communications
Whether you’re an in-house marketer or a marketing agency professional, your time to invest in call tracking is now. Call…
Jason Smith
November 12, 2021
Marketing
Interacting with automated response systems when reaching out to a business for customer service is common today—whether through chat, text,…
Jason Smith
August 18, 2021
Customer Experience