Jason Sterns, Author at Business2Community

Jason Sterns

Contributor
1 Articles

Jason, with his more than 14 years of experience in the BPO industry, has a passion for finding the right fit for his customers. Utilizing a thorough consultative approach, he strives for win-win scenarios for customers to achieve KPI goals. He has had the pleasure of working with a broad array of industries as well as solutions including customer care, customer acquisition, technical support, back-office operations, customer self-service solutions, and process improvement projects. He receives the highest satisfaction from providing valuable jobs to customer service professionals supporting top brands. 

Latest Articles By Jason Sterns

3 Drivers of U.S. Contact Center Agent Attrition & 1 Cost-Effective Solution

I consistently hear from contact center professionals that attrition in 2019 is higher than ever, and many new-hire classes intended…

Jason Sterns
March 10, 2020
Customer Experience

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