Every business, from tiny startups to large global corporations, has gained from using a business phone system. You might be considering starting your own business or already have one and want to find ways to build your brand in the market. You may wonder, “Why do I need a phone system right now if my business is still growing?” The reason is that having a business phone system is not just useful, but it is also a smart investment that will help take your company to new levels. Fortunately, there are many phone service providers offering various features based on your company’s needs. In today’s world, instant messaging, email, social media, and other online communication methods have made it easier for people to connect. Still, using a phone remains one of the best ways to create a real-time connection with someone.
Smaller companies depend on direct contact with customers more than the big corporations do, so it’s imperative that you maximize communication with them in order to build your network and create a trustworthy image for your customers. In this day and age, missed or dropped calls or faulty connections are no longer a permissible excuse to keep you from contacting your customers so choosing a business phone system that works for you is important. Here are some of the types of phone systems available:
1. Key Systems (KSU)
This type of system is the most traditional, and is best suited for companies with 10-40 employees. It has basic features such as multiple lines which are backed up by a key system unit (KSU), and as your company expands, you can choose to add more features. It also resembles a normal telephone.
2. Keyless Systems (KSU-Less)
This is what you want to get when your company has less than 10 employees and is just starting up. Pros: These are the cheapest business phone systems currently on the market. Cons: These cannot support your company growth. This particular phone system does not have a key system unit because the technology comes with the phone itself. This makes the KSU-less phones very easy to transport, as you can just plug and play if your office moves locations.
3. Private Branch Exchange Systems (PBX)
This particular format of phone system is the most common type available on the market, and is best for companies with over 50 employees. It is expensive and requires installation from a telecom professional, but it has the most advanced set of features meant for bigger companies with plans of expansion. It is compatible with other types of phone systems, which makes it a flexible tool in your workplace.
4. Voice Over Internet Protocol Systems (VoIP)
This particular business phone system largely depends on the Internet. You can send and receive calls through the Internet, which makes it ideal for remote offices because of its mobility. It’s ideal for both large and small companies. It’s relatively inexpensive and gaining popularity among many businesses.
Once you figure out which business telephone system works best for you, whether it’s sophisticated like RingCentral or a starter type like with Skype, feel free to take the plunge and watch your business grow with leaps and bounds.